Client Complaint Handlin

If you have a concern regarding one of our products or services, please let us know. 

If you deal with an advisor, he or she may be able to help. Alternatively, please contact our Client Care Department at admin@meritrust.ca.

If this does not resolve your concern, we have outlined additional steps you may choose to take. Please contact our compliance officer for details at compliance@meritrust.ca.

We create a complaint file for each case. You will receive an acknowledgement of your case along with an explanation of the complaint handling process and an estimation of when you can expect to hear back from us. Your complaint is examined and analyzed diligently and fairly.

We handle your complaint in a fair and timely manner. We focus on our clients’ needs and present exact solutions with those needs in mind. Clients’ satisfaction is essential for us.

 

Please contact our Compliance Officer at the email address provided below if you require assistance.

 

Compliance officer

Meritrust Financial Group Inc.

210-3190 Steeles Ave E., Markham, ON L3R 1G9

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